CAREERS

Business Process Analyst - Client Administration

📁
Investment Management
📅
101828 Requisition #

 

ROLE SUMMARY
Northern Trust Asset Management investment management firm with over a trillion dollars entrusted by investors around the globe to help them navigate changing market environments, so they can confidently realize their long-term objectives.  


The role is primarily responsible for executing the transformation of the Client Onboarding Experience across NTAM.  Reporting directly to the Head of Client Administration for Northern Trust Asset Management, this role will collaborate with key stakeholders and technology to support the transformation required to support the firms strategic agenda.  


PRIMARY DUTIES AND RESPONSIBILITIES
A business process manager within the Client Administration practice – transform the client and partner experience through platform and process implementation.  Day to day responsibilities include:

  • Actively participate in the reimagining of our client & partner experience 
  • Coordinate meetings with key stakeholders engaged and impacted within client onboarding, data maintenance, and workflow management.
  • Project management and governance – Properly document decisions, progress, and status’ for transparency. 
  • Collaborate with technology for strategic planning and implementation of solutions 
  • Collaborate with Client Service, Institutional Client Group, & Northern Trust Wealth Management stakeholders to understand requirements, and continuous touchpoints for transparency 
  • Partner with Global Investment Operations teams to ensure strategic solutions are positioned to optimize the client and partner experience
  • Effectively communicate with NTAM Operational Leaders and peers around strategic solutions

 

NECESSARY KNOWLEDGE AND SKILLS

  • Understanding of the investment management business, multiple asset classes, and investment/financial technology systems within an Asset Management setting
  • Demonstrated passion for business process analysis and project management skills  
  • Problem solving, analytics, influencing, facilitation and consensus building.
  • Dynamic relationship building and partnership skills; a strong collaborator with experience leading initiatives across multiple groups and stakeholders
  • Outstanding communication skills, both written and verbal, with demonstrated ability to develop materials and effectively present to and persuade executive audiences 
  • Experience in driving digital and automation-driven transformation to drive efficiencies and scalability
  • Strong situational awareness and decision making capabilities 
  • Excellent motivation and team building skills, including the ability to recruit, develop and retain leaders, staff and build and oversee a robust succession plan  
  • Flexibility and ability to rapidly adapt to change and shifting business priorities  
  • Global outlook with sensitivity and awareness of social and cultural differences


NECESSARY EXPERIENCE AND EDUCATION

  • 5+ years in business process analysis or project management roles in financial services industry with expertise in growing and overseeing client onboarding and client servicing;  Asset Management experience highly preferred
  • Strong commercial sense with demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive growth, profitability and risk management.
  • Track record of developing and driving transformation vision and agenda and managing change across diverse cultures and stakeholders. 
  • Bachelor’s Degree required, MBA or equivalent desired

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

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    • APAC/INDIA EEO STATEMENT

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