CAREERS

Clnt Svc Mgr, CS Derivatives

📁
Operations/Securities
📅
82727 Requisition #

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.


Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!               
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.


ROLE
Within the Global Derivatives Practice, the Client Services team focuses on all aspects of the client relationship. This may include due diligence sessions with product and sales teams, operational workshops and participation in implementation / on-boarding with operations teams and relationship managers. Post-implementation, the Derivatives Client Services Team manages the product relationship, maintaining close contact with clients and/or internal client teams and acting in a proactive development role as well as serving as the primary escalation point for complex issues.

This role operates under general supervision but works well independently. Coordinates large and/or complex projects. Has technical expertise to resolve day-to-day queries, and serves as a liaison to related areas. Have both broad and in-depth knowledge in derivatives products, plus strong knowledge processing areas. Leads relatively complex, extensive, high profile activities e.g. direct interaction with clients and senior management. Demonstrates excellent Collaborative, analytical, consultative, communication and judgment skills. Focuses on maintenance and implementation of policies and procedures in the function with a Strong commitment to NT risk.

Major Duties
1. Act as liaison between clients, internal partners and derivatives operations
2. Provides support for escalation of issues related to complex derivative products. This may include settlements, trade support, client valuations etc
3. Research and analyze complex client inquiries. Handle difficult client situations professionally, offering support and provide resolution
4. Develop a thorough understanding of the each client support model, client strategy and future growth potential
5. Consistently operate to reduce operational risk and identify and escalate any potential risk situation
6. Facilitate continuous and improvements and pro-actively manage the change process. Fully evaluate implications of new requirements to existing processes to ensure process review smooth transitions ,and documenting the same
7. Maintain strong working relationship with internal support groups and provide input into strategic plans
8. May have direct interaction with committees and/or Senior Management
9. Delivers a work product that requires less revision
10. Able to facilitate discussions and reach Collaborative conclusions/decisions

 

Knowledge/Skills

• Excellent oral, written and organizational skills
• Knowledge of the derivatives product and operations environment from back or middle office, trade support, BA, etc.
• Ability to develop and evaluate solutions while planning and prioritizing client activities to manage relationships effectively.
• Ability to proactively determine client needs or issues by asking insightful questions and developing the client relationship
• Ability to confidently discuss and articulate the different derivatives functions and operational processes
• Confidence in interacting and communicating with all levels of management, clients and external asset managers
• Ability to partner with others to help deliver solutions to client
• Ability to effectively manage client and business partner expectations
• Understanding of the complete end-to-end processes, business units, products and deliverables
• Exceptional self-starting skills, attention to detail, and ability to manage issues through to closure
• Excellent negotiation skills
• Attention to detail and effective organizational skills to manage work and communicate with multiple work streams
• Ability to drive Projects to Closure in pressured environment


Experience

Overall industry experience of 6+ years (inclusive of 2 years in the current role).

Degree in Finance, Accounting, Economics or applied sciences.
Minimum 6 years’ experience in client service and/or financial service operations is preferred
Familiarity with products such as OTC and listed IRS and commodity derivatives, listed equities, various credit products, total return swaps, foreign exchange and interest rate products both bi-lateral, cleared and Active collateral management is strongly recommended

 

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

India, Karnataka, Bangalore

📁 Operations/Securities

Requisition #: 83152

India, Karnataka, Bangalore

📁 Operations/Securities

Requisition #: 81776

India, Karnataka, Bangalore

📁 Operations/Securities

Requisition #: 83503

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement