CAREERS

Consultant, FX Team – Investment Operations Outsourcing (IOO)

📁
Operations/Securities
📅
85372 Requisition #

Consultant, FX Team – Investment Operations Outsourcing (IOO)

SUMMARY

A Consultant on the Investment Operations Outsourcing (IOO) FX team has broad, in-depth knowledge of the business and acts as the first point of contact for day-to-day queries. The Consultant works on relatively complex, high profile activities and projects involving committees and / or senior management and that may sometimes include the end-client. The Consultant focuses on maintenance and implementation of policies and procedures, while building towards becoming an area expert in FX and its role within IOO. The successful IOO FX Consultant operates under general supervision but works independently most of the time.

MAJOR DUTIES

• Provide best in class client service through the execution of daily functions and tasks as outlined in the Functional Task & Deliverable (FTD) list

• Understand and enhance desktop operating procedures and controls around FX

• Provide timely response to inquiries and find resolution to avoid repetitive actions

• Works effectively both as a team member and as an independent self-motivated individual

• Capable of multi-tasking on complex tasks and projects

• Able to cross-train on other functions leveraging the FTD list as well as provide back up

• Serve as a key subject matter expert and mentor to junior level employees

• Able to identify opportunities for improvement within existing technology applications while acting as a liaison with partner areas to drive resolution

FX Client Service

• Independently build relationships with internal and client contacts, CSTs, CSM, Functional Teams and other Share Services with Northern Trust

• Expected to understand client’s business needs and deliverables 

• Escalation point of contact for client issues or inquiries

• Obtained advanced market knowledge

• Understands current Service Level Agreements (SLAs) that are directly related to job function(s)

Team Building

• Establish, build and maintain effective working relationships with key partners internal and external to the organization

• Drive the engagement of other partners as appropriate to solve client inquiries / issues

• Understand impact of personal job function(s) on IOO peers and applicable shared services partners

KNOWLEDGE / SKILLS

• Excellent oral and written communication skills

• Able to multi-task

• Analytical and problem solving skills; able to present complex analysis or recommendations in a clear and concise manner

• Able to facilitate collaborative discussions while driving consensus and action

• Attention to detail

• Works with a sense of urgency

EXPERIENCE

• A college or university degree and a minimum of 2 years of relevant work experience

• May be in final stages of studying for relevant professional qualification or accreditation

• Previous Financial Industry Operations, Asset Management and / or Investment FX Operations experience a plus

• Previous exposure to business process or technology enhancement initiatives

• Previous client service experience in a service oriented environment

About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

United States, Illinois, Chicago

📁 Operations/Securities

Requisition #: 19136

United States, Illinois, Chicago

📁 Operations/Securities

Requisition #: 85262

United States, Illinois, Chicago

📁 Operations/Securities

Requisition #: 82149

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement