CAREERS

Manager – Investment Operations Services

📁
Brokerage
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80144 Requisition #

Who we are

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

 

What we do

Northern Trust’s international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur. 

 

Summary

As part of the Hong Kong Global Fund Services team, this role’s core focus will be to manage the Investment operations and client support for the Investment Operations Outsourcing (IOO) product.

 

This role will report directly to the Head of Global Fund Services, Asia.

 

What you will do

  1. Recruit, train, mentor and develop employees. Define performance standards, conduct performance reviews and handle salary administration.  Provide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication.
  2. Acts as a subject matter expert on Global Fund Services investment operations outsourcing, supporting the client service managers and working as part of the sales process in answering RFP questions and explaining the operating model to prospective clients.
  3. Liaise with various parties including fund managers, prime brokers, executing brokers, auditors, custodians, clients & other service providers for resolving the issues related to GFS Asia clients.
  4. Oversee the delivery of IOO middle office services and act as the subject manner expert for market and operation solutions. Create and negotiate the Service Level Agreement (SLA), measure delivery of services against SLA, take corrective actions where needed to address service deficiencies. Create, document, maintain and improve process flows, operating procedures and controls. Facilitate the Shared Services Engagement model, responsible for coordinating shared service delivery across NT servicing teams. 
  5. Lead and own business and technology enhancement initiatives which cover internal and external market initiatives

 

Your Knowledge/Skills

  • Knowledge of financial services, asset management and/or investment operations mandatory
  • Excellent oral and written communication skills
  • Leadership and organizational skills to develop periodic goals and to manage and motivate team members towards achieving the goals set
  • Analytical and problem solving skills including risk implications
  • Highly flexible and adaptable to change
  • Ability to coach and develop team members
  • Previous market facing experience
  • Influence & Negotiation - need to be able to influence decisions and manage the challenges of working from a remote location

 

As of September 30 2019, Northern Trust Corporation had:

  • $11.6 trillion in assets under custody/administration
  • $8.8 trillion in assets under custody
  • $1.2 trillion in assets under management
  • $124 billion in banking assets

                                     

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! 

 

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today!

 

  • Want to learn more about our company? Visit www.northerntrust.com
  • We are a leading global financial institution- Click here to check out our company accolades!   

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement