CAREERS

Manager, Functional Training - Global Fund Services - North America

📁
Human Resources
📅
85929 Requisition #

JOB TITLE: MANAGER, FUNCTIONAL TRAINING – GFS NA, C&IS GLOBAL LEARNING

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As a Northern Trust employee (Partner), you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.             

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

ROLE

Summary:  As a member of the C&IS Global Learning, the functional manager consults with all levels of management to translate business requirements into learning and development strategy.  Ensures that learning and development interventions are aligned with the needs of the Business Unit and Northern Trust. 

The successful candidate for this role will lead global IOO and Custody Servicing training, as well as design and deliver learning solutions that support the functions requirements. This role assists C&IS - GFS Leadership in the development, implementation and maintenance of programs and curriculums that support management and development.  Delivers and/or oversees the delivery of a wide range of learning and performance support solutions, likely to be highly visible and complex in nature.

This role is also responsible for the assignment of work to the assigned C&IS GL - GFS Training Team and is responsible for the performance management process for the team.

PRINCIPAL RESPONSIBILITIES

CONSULTING

  • Consults with all levels of management to translate business requirements into learning and development strategy.
  • Designs and develops programs that support individual and organisational performance that are aligned with C&IS - GFS IOO / Custody Servicing  / enterprise-wide needs.
  • Designs and implements proactive communication plans to ensure that learning and development initiatives are communicated effectively to global audiences.
  • Evaluates training solutions to identify areas for improvement and maintain highest quality delivery.
  •  Identifies and evaluates applicability of new learning development vehicles, tools or programs developed by other organisations or vendors.  Recommends purchase of programs to management, as appropriate.
  • Facilitates/conducts learning and training solutions.
  • Acts as project manager for major, complex and high-profile learning and development initiatives.
  •   Keeps abreast of learning and development best practices and introduces them to Northern and C&IS - GFS Training.

MANAGEMENT

  • Has a additional focus of leading people while still designing and delivering Training.  The leading related work includes training new partners or those with lesser experience, reviewing work of others, and providing regular feedback and coaching to partners.
  • Assigns tasks to the training team.  Organises the teams work, sets priorities, monitors all activity, and ensures timely and accurate completion of projects and deliverables.
  • Conducts the full performance management process and works closely with their direct manager on staffing decisions.

AREA SPECIFIC DUTIES

  • Coordinate and deliver the training program and mandatory curriculum within assigned  geographic location/Globally
  • Liaise with both managers and participants to outline program requirements
  • Maintain all training and progress reports surrounding the program
  • Continuous evaluation of the program working with stakeholders
  • Manage a training curriculum for the relevant GFS function which can be implemented and delivered regardless of geographic location.
  • Ensures that GFS functional learning and development interventions are aligned with the business unit and enterprise-wide needs.
  • Consult with areas in the business unit to provide ongoing support.
  • Work collaboratively with other global training teams with a specific focus on Enterprise L&D and GS L&D.

SKILLS / EXPERIENCE

Is a technical expert with in-depth knowledge in area of expertise and strong knowledge of C&IS - GFS and corporate strategy. Is able to consult independently with and influence all levels of the organisation, particularly senior leaders.  Requires strong project management capabilities.  Has excellent communication, marketing, relationship, facilitation and motivational skills.  Shows strong judgment in the ability to formulate plans based on needs and leadership styles of key leaders.  Executes efficiently and effectively.  Leadership and organisational skills are essential to prioritise assignments and provide feedback to staff.

For this position, we are looking for an individual that fits one of two profiles:

1. An experienced operations professional willing to develop their consulting, writing and presenting skills.

Requirements include:

  • Over ten years of operational experience, preferably in C&IS - GFS function or a similar role in Financial services
  • Excellent communication skills
  • Ability to work with all levels of staff
  • Self starter and team player
  • Attention to detail

2.  An experienced training professional willing to quickly learn all aspects of the C&IS - GFS Function.

Requirements include:

  • Over ten years of training consulting experience
  • Excellent communication skills
  • Ability to work with all levels of staff
  • Self starter and team player
  • Attention to detail

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement