CAREERS

Participant Services Representative

📁
Client Services
📅
79944 Requisition #
Participant Services Representative – Benefit Payments

The key responsibilities of the role include:

Under direct supervision, provide support for our client’s retirement plan participants via phone and email.

Provide retirement plan participants with information about their payment/tax form status, plan sponsor contact information, etc.

Process account maintenance transactions using our Benefit Payments Passport website.  Examples include address, direct deposit and tax withholding updates.

Provide in-depth information regarding Benefit Payments Passport enrollment features, maintenance and technical support for plan participants.

Demonstrate appropriate call behaviors as outlined by the department. 

Responsible for following established guidelines as well as identifying and resolving routine problems.

Expected to be in compliance with risk management.

Facilitates administrative tasks as needed.

Works effectively as a team member or independently.

Expected to use some initiative but refers more complex problems to supervisors / experts.

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

 
Working with Us:

 As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!  
              
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

 
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

 

The successful candidate will benefit from having:

High School Diploma/GED and/or relevant work experience in a call center/financial institution.  This is an entry level role with the opportunity to advance into a professional level role.

Knowledge of the company’s products or client servicing usually acquired through training programs or experience is required to support products for the participants. 

Strong phone, verbal and written communication skills.

Active listening and interpersonal skills with aptitude to handle irate/challenging callers with minimal assistance.

Able to adapt to a fast-paced environment, different personality types and capacity to learn quickly.

Able to navigate several different applications/systems simultaneously.
Familiarity with web browsers.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement