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Process Manager, Investment Compliance

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Inv Perf / Support
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73636 Requisition #
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ABOUT NORTHERN TRUST

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of September 30, 2018, Northern Trust Corporation had:

$10.8 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$132 billion in banking assets 

ROLE OVERVIEW

The Process Manager will act as a client facing contact point to manage client relationships on behalf of the IRAS Compliance Monitoring service. The Process Manager will be required to provide a high level of client service with delivery of the compliance product/reports, training on interpretation & use of compliance product/reports, query resolution, maintaining client engagement and strategic communications delivery, being key components of the role.


The Process Manager will also be required to interact with numerous internal partners to facilitate delivery of the Compliance Monitoring Service.  This will primarily involve reviewing work performed by analysts on breach investigation and resolution whilst pro-actively maintaining oversight on accuracy and completeness of the monitoring process, liasing with Compliance systems support or data management to resolve any issues that may arise. The Process Manager will be required to manage closely the analyst team providing ongoing training and mentoring to foster a culture of client ownership and providing appropriate feedback for career development purposes. In the event that new business is received, the individual will complete the guideline review process for the new accounts/clients and work closely with the IRAS Compliance Rulebuilding team to ensure guidelines are built correctly for purposes of the monitoring 

 

RESPONSIBILITIES

  • Manages an investment compliance services group, including conducting the performance management process and providing input for staffing and disciplinary actions, and provides hands-on training to staff. 
  • Responsible for management of end to end review of report production performed by Compliance Monitoring analyst team and delivery of end reports to the client.
  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of work. 
  • Participates in all division management meetings and decision- making processes to understand business plans and expectations of the group. 
  • Works with client servicing manager and consulting staff to understand client expectations and the specific levels of support needed. 
  • Works with operations managers to establish standards of performance that are required to meet business objectives and client expectations. Evaluates actual performance against expectations to identify areas for continuous improvement. 
  • Provides on-the-job guidance to the group, and ensures that all necessary resources are provided to accomplish priorities.

QUALIFICATIONS

  • University or College Degree
  • 7+ years of investment compliance, including managerial experience. 
  • Some educational or experiential background that provides a basis for understanding performance analytics. 
  • Knowledge of investment manager guidelines, investment vehicles, laws and regulations that affect investments, acquired through work experience, to effectively manage compliance analysts and administrative staff, and disseminate technical information to the groups as appropriate. 
  • Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.
  • Familiarity with various investment styles, asset classes, strategies (where an above average working knowledge of derivatives and exposure calculations is advantageous), coupled with a basic understanding of why clients require Performance, Compliance, Risk products.
  • Use of Microsoft Excel to Pivot Table, IF/VLOOKUP formulae level with experience in reading/coding macros an advantage.
  • Familiarization with Bloomberg navigation and data fields/outputs available.
  • Preferred: Working background with Compliance Monitoring systems (e.g. NT Compliance Analyst, Charles River, Blackrock Aladdin, Mig21, JPM ChaseTRAC  etc) and ability to demonstrate understanding of system logic that underpins the guideline monitoring process. 

SHIFT

  • 9AM-6PM M-F

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement