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Relationship Manager, Hedge Fund Services

📁
Institutional Trust
📅
75402 Requisition #
Thanks for your interest in the Relationship Manager, Hedge Fund Services position. Unfortunately this position has been closed but you can search our 526 open jobs by clicking here.
Major Duties: 
  1. Manage both internal and external relationships by developing a strong working relationship with Shared Services teams and clients.
  2. Ensure overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners. 
  3. Partner with Shared Service teams to continuously optimize support structure for client servicing
  4. Understand the services and terms outlined in the Professional Services Agreement and manage client expectations at all times.
  5. Coordinate and facilitate investor and client due diligence sessions (in-person, via phone or in writing).
  6. Develop an understanding of client's business, objectives, goals and market challenges.
  7. Cultivate strong working relationships with client contacts. Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.
  8. Coordinate Client Service Reviews (4 times per year) and subsequent reporting to NTHFS senior management.
  9. Cross-sell bank products/services and participate in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, ensure smooth delivery of new services, and communicate emerging needs. 
  10. Manage client profitability, understand competitive environment, develop pricing strategies, and works with team to enhance profitability. Proactively manage re-pricing as needed.
  11. Act as subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level in any specific area (ex. Operations, accounting, investor services)
  12. Identify complex business and operational problems and provide solutions to drive continuous improvement in quality of service deliverables and internal efficiency
  13. Operate independently; demonstrate in-depth knowledge of business unit / function. 
  14. Perform other functions, as needed, to ensure a high level of service at all times.
  15. Coordinate and manage client training on technology and tools.
  16. Act as a point of escalation to the client and shared service teams.  Manage difficult conversations and escalations (both internal and external) as needed.

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.


As of December 31, 2018, Northern Trust Corporation had:

$10.1 trillion in assets under custody/administration
$7.6 trillion in assets under custody
$1.1 trillion in assets under management
$132 billion in banking assets 

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC EEO Statement
    • APAC EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement