Banking Operations Representative
A College or University degree and/or relevant proven work experience in comparable industry and/or call center setting or customer support role is preferred.
Familiarity with CRM systems and practices and banking terminology such as investments, redemptions, ACH’s wire transfers.
Strong phone, verbal and written communication skills required.
Strong active listening and interpersonal skills needed with aptitude to handle irate/challenging callers with minimal assistance.
Highly flexible and adaptable to change; able to adapt to a fast pace environment to different personality types and able to learn quickly.
Multi-tasking skills; self-motivated with ability to set priorities and manage time effectively.
Computer literacy is required with the ability to navigate several different applications/systems simultaneously.
Strong team work capabilities.