CAREERS

Section Manager, Client Servicing Group

📁
Operations/Securities
📅
86815 Requisition #

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.
              
ROLE
    Working within the Northern Client Service functions for a range of clients. 
    To perform a variety of tasks in an accurate and timely manner, working closely with departments within Enterprise Operations, Wealth Management and C&IS. 
    To continually aim to improve the service offered to internal and external clients.
    Incumbent will be responsible for end to end process management & delivery of process of all or a cluster of processes which include:
    Settlements involving Equities and Fixed in different markets across the globe
    Cash Management (Payments and Journal postings)
    Overdraft Monitoring
    Execution of Standing Instructions received from the clients
    Reconciliation 
    Client Invoice updates and Reviews

•    The incumbent will be accountable for proper change management & process improvement.  Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff.

PRINCIPAL RESPONSIBILITIES
    Responsible for managing multiple teams with in the Client Servicing Group including GFS NA Custody, IIG Client Servicing and GFO Client Servicing teams
    Responsible for conducting the performance management process and providing input for staff and disciplinary actions
    Act as a subject matter expert and directs activities of staff
    End to End process responsibility and to be in control of End of day reports and critical intra-day reports
    Play a key role in Audit reviews and checks
    Taking ownership for all the deliverables being sent out by the team with proper review checks
    Ensuring back-ups are in place for a smoother process flow in case of absences in the team
    Meet or exceed the quality and timeliness threshold established in the SLAs and migrations
    To ensure due oversight and controls over the daily / Weekly / Monthly / Quarterly processes covered by the team.
    All BPTRM documentation & signoffs for new processes are completed and for existing processes updated where appropriate
    Track all errors, issues, incidents/breaches, implement appropriate controls and feedback/training required for continuous improvement
    Effective engagement with Counterpart’s
    Understand and process trade activity in accordance with established operations policies and procedures
    Ensure that the team is aligned to overall operations objectives
    Ensure adequate number of resources are cross-trained across the various streams to ensure seamless process delivery
    Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support
    Assist in preparing and implementing Business Continuity Plans
    Review and improve on productivity benchmarks on ongoing basis
    Manage and maintain Key Performance Indicators for the functional areas under their control
    Escalate issues to onshore location when appropriate

PEOPLE MANAGEMENT
    Effectively and efficiently manage multiple teams - motivate and lead
    Manages direct reports and Team through the "employee journey"
    Effective engagement with teams at multiple locations
    Supports employees in their individual career aspirations whether they involve movement to other roles or growing in their current one 
    Demonstrates a fair and equitable approach in recognizing, rewarding and developing each individual
    Make performance appraisal for direct reports
    Creates and fosters an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

RISK MANAGEMENT
    Understand operational risk and how to mitigate it
    Generating efficiencies within the team and effective utilization of resources
    Demonstrating that planning activities and decision-making are done with the appropriate consideration for the level of risk involved
    Understanding and consistent application of key control activities within day-to-day processing        

ACCOUNTABILITIES
    Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role
    Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
    Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
    Generating efficiencies within the team and effective utilization of resources
    Demonstrate high ethical standards.
    Reports to Operation Manager/Divisional Manager

KNOWLEDGE / SKILLS / EXPERIENCE
Essential Skills
    Demonstrated client servicing capabilities and excellent communication skills.
    Must be able to work under pressure and make accurate decisions in stressful situations.
    Be able to mentor through confidence and approachability
    Good analytical, numerical and reasoning skills
    Ability to work independently
    Problem solving skills
    Time management and delegation skills
    Approachable and able to promote teamwork through creative solutions
    Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment.
    Proficiency in Microsoft Excel, Word and PowerPoint presentations 
    Excellent spoken and written English and the ability to write business correspondence.
    Proactive and capable to handle multiple tasks under extremely time sensitive conditions.
    Excellent team management and motivation skills
    Demonstrating that planning activities and decision-making are done with the appropriate consideration for the level of risk involved
    Strong client services / financial services/ capital markets work experience or equivalent knowledge

IT Systems    
    Understanding of the functional purpose of each system used in day-to-day processing.
    Understanding of how the data in the various systems is interrelated.

    Financial Markets
    General knowledge of financial markets, the institutions that govern them and the major firms that operate in them
    Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC
    An understanding of the various departments within Investment management world and how they interact with each other:
    Other Support Functions: Finance, Legal & Compliance.General knowledge of the lifecycle of a securities trade 
    Pre and Post Settlement
    Cash Management & Reconciliation
    Operational Risks & Controls

EXPERIENCE/QUALIFICATIONS:    
    Bachelor’s degree with emphasis in Finance ,Accounting, Master degree a plus 
    9 to 12 years of total experience. Preferably, someone who has managed span of 15-20 people for 3+ years.
    Good understanding of trade economics related to various financial product transactions is an addition.
    Knowledge of capital markets essential with the knowledge of the investment/wealth management/asset servicing industry (preferable).
    Should be flexible for shifts and extended working hours.
    Strong knowledge of the financial markets, instruments and back office functions.
    Experience in client support is mandatory to be considered for this role.

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement