CAREERS

Specialist, Client Services Derivatives

📁
Operations/Securities
📅
82523 Requisition #

In the Global Derivatives Practice, the Specialist, Client Services will participate in all aspects of the client relationship including pre and post implementation processes. The Specialist will provide key subject matter expertise to support regional sales and relationship teams including participating in due diligence sessions, service reviews and RFP preparation.  The Specialist will regularly perform multi-faceted analysis and solution facilitation including coordinating large, long-term and/or complex projects that can span across multiple processes and regions.  Additionally, the Specialist will partner with regional CS teams to provide guidance in resolving complex queries and serve as a liaison to related product and client areas.


The Specialist will play a leadership role either directly or indirectly managing teams.  The Specialist will represent the Derivatives Practice by facing off to clients, market participants, industry groups and senior management. The Specialist will serve as a technical expert providing advanced support to clients and partners and may have direct client coverage responsibility. 

    

MAJOR DUTIES:

 

 

  • Combines strong analytical skills with subject matter expertise in collaboration with key stakeholders to define, design and govern appropriate solutions and/or strategic direction from a business perspective

  • Works with regional Derivatives CS teams as SME to define new client deliverables or improve processes by liaising with Technology, Product Management and Operations to formulate and implement solutions to enhance existing service

  • Maintains understanding of regional clients’ support models, strategies and future growth aspirations

  • Proactively engages on client/business needs or issues by formulating direct client relationships and participating in strategic and operational forums; identifies impact of changes and processes on staff.  Helps facilitate acceptance of change through consensus building

  • Directly interacts with clients to lead design and prioritization of client product development and implementation, expanded support model (new business launches) and new service development

  • Researches and analyzes complex client inquiries, offering support and providing resolutions as needed

  • Leads team discussions and brain storming/knowledge share sessions to share challenges and solutions across the client base while regularly proposing solutions and/or suggestions to improve product offering and level of client services

  • Facilitates continuous process review and improvements and pro-actively manages the client change process. Fully evaluates implications of new requirements to existing processes to ensure smooth transition

  • Assist with RFPs, business model analysis, and provide support to sales and relationship teams in pursuit of new business

  • Participates in Industry events and has strong linkages within the derivatives industry to monitor and assess growing trends to understand the competitive environment and recommend changes to existing processes or additions to current service offerings

  • Provides support for escalation of issues related to complex derivative products. etc.

  • Maintains strong working relationship with internal support groups and provide SME input into strategic plans

  • Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity while carrying out complex initiatives involving multiple disciplines and/or ambiguous issues.

 

KNOWLEDGE/SKILLS:

  • Seasoned multi-disciplinary expert with extensive technical and  business knowledge and functional expertise

  • Thorough knowledge of derivatives products, their structures and behaviors and trade lifecycles as well as a solid understanding of trading, accounting and reporting systems.

  • Understanding of the complete end-to-end  lifecycle support processes, business units, products and deliverables to support the Derivatives business

  • Previous Business Analyst experience a plus

  • Attention to detail and effective organizational skills to manage multiple workstream s

  • Excellent analytical, consultative, communication and judgement skills.

  • Ability to prioritize tasks and determine needed resources, operating in accordance with the business unit's goals

  • Experience in strong control environment with required regulatory protocols

EXPERIENCE:

  • College degree preferred in Finance, Economics or applied sciences
  • Minimum of 5 years experience in financial service operations and/or client related support with an Investment Management firm ideal
  • Demonstrated success in managing change initiatives
  • Previous project management experience preferred
  • Related derivatives experience along with understanding of complex products will be required
  • Comfortable understanding of Collateral Management is preferred.

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Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

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