Sr Monitoring Performance Engineer

Role: Senior Observability Engineer

What Is the Opportunity?

Northern Trust Enterprise Monitoring & Tools Services is hiring a Senior Observability Engineer who will design, plan, implement, and maintain complex log aggregation and monitoring solutions through both third party and in house developed tools. Lead enterprise-wide event, tracing, and log aggregation projects in emerging technologies such as the public cloud, hybrid cloud, and container technologies, with a focus on the foundational engineering constructs through monitoring, logging, and observability. Participate and assist with a move towards an SRE work ethic with all work related to observability. The incumbent is a leader, and self starter who demonstrates a thorough understanding of the activities performed related to engineering, support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task and reprioritize in an environment of changing priorities and digital transformation.

Primary Job Duties & Responsibilities

· Meet with internal customers to review, evaluate and provide direction for our monitoring and logging solutions.

· Maintain and troubleshoot the current monitoring infrastructure.

· Participation in a regular on-call support rotation.

· Research and thoroughly study documentation to implement new tools or features of existing tools

· Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.

· Prioritizes work and manages projects within established budget objectives and customer priorities.

· Responsible for establishing and managing to established quality control and security protocols.

· Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).

· Leverages technology to develop, redesign and/or implement optimal technology solutions.

· Builds, leverages, and maintains effective alliances across technical and business community.

· Interacts with customers to achieve efficient, effective results.

· Multi-tasks, prioritizes according to business priorities and production availability requirements.

· Promote Automated remediation principals by targeting optimal observability strategies

· Have a high level understanding of the application stacks and utilize that to trace, profile and optimize application performance within and across multiple technology stacks

· Help build Highly-Available and Scalable infrastructure with robust monitoring and alerting mechanisms

· Engineer solutions and establish standards for infrastructure, agent deployments, and decommissioning by automating manual tasks where possible

· On-board applications to the platforms and train users on how to use the tools and best proactive monitoring techniques

· Integration with enterprise monitoring tools data visualization needs

· Analyze monitoring metrics (e.g. Signal:Noise) and objective and key results (e.g. reduction of monitoring gaps) to continuously improve the teams level of service and customer experience

· Other duties as assigned.

Minimum Qualifications

· A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, required.

· Must have 5 plus years of experience in Application Performance Monitoring using enterprise standard tools

· Prior experience must include experience working with agile scalable software engineering

· Prior experience must include experience in CICD, automation and DevOps practices

· Must have knowledge in application architecture, OSI layers and software design and development methodologies

· Minimum 2+ years with ElasticSearch (Observability experience preferred) or similar tool

· Minimum 2+ years with APM Tools, preferably Dynatrace.