CAREERS

Team Lead, Custody Client Servicing

📁
Operations/Securities
📅
78665 Requisition #

TEAM LEADER – CUSTODY CLIENT SERVICES


THE DEPARTMENT
Limerick’s Custody Client Service team are responsible for 450+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.


ROLE
Based in Limerick, the Team Leader (“TL”) will be responsible for working with a team of Client Service Representative providing professional Custody Services to a range of clients. This is a broad role ensuring daily, weekly and monthly deliverables are complete with agreed deadlines. The role entails development of team members to provide a superior service to our clients. Fundamental to the role is ensuring strong relationships are built with all clients based on trust and consistently exceed client expectations.


Principal Responsibilities
• Lead, manage & inspire your team with the overall goal of delivering proactive, unparalleled client service to Northern Trust's clients
• Defines the team's purpose; influences the prioritisation of work and the allocation of resources to deliver on client commitments.
• Sets clear goals and expectations and ensure regular updates to ensure self and team members achieving them.
• Develop strong relationships will all clients and be a point of contact on all custody related activity.
• Develops and maintains effective relationships with critical business partners & other internal groups, e.g. IOO, Fund Accounting, Transfer Agency, Custody Servicing, Derivatives, Pricing, etc.
• Develops clear boundaries between Client Service Delivery and Operations Processing activities with locational Operations & Technology Owners
• Develops and maintains effective relationships with relevant third parties, e.g. trustees, external advisors, consultants, etc.
• Tracks service & delivery results against project plans and SLD, monitors service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
• Maintains service & delivery issues log, drives accountability and closure of issues in a timely manner.
• Provides appropriate escalation of service & delivery and other relevant issues / opportunities to RMs / CSMs / internal stakeholders.
• Compiles service & delivery plans in line with best practice standards.
• Ensures procedures are fit for purpose.
• Promotes by example and actions the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.

Skills/Experience
• Previous knowledge and understanding for all GFS products & services is desirable
• Proven ability to lead, manage and motivate a team.
• Strong communication and inter-personal skills and strong process orientation.
• Strong negotiation and presentation skills.
• Strong leadership skills, both as a manager and also as an advocate for the company and the business at large.
• Previous exposure to, and success in, dealing with senior client management.
•  Well-developed management and leadership skills.

 

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.


Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!               
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

 


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Ireland, Munster, Limerick

📁 Operations/Securities

Requisition #: 77186

Ireland, Munster, Limerick

📁 Operations/Securities

Requisition #: 78654

Ireland, Munster, Limerick

📁 Operations/Securities

Requisition #: 79224

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement