CAREERS

Team Lead, Inv Ops Trade Sup (2 positions)

📁
Operations/Securities
📅
86806 Requisition #

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.
              
ROLE

Work within the GFS NA Custody Department serving the Operations function for a range of GFS Custody clients. Incumbent will be responsible for managing end to end process BAU/ task administration & flawless delivery of process, accountable for proper change management support & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. To continually aim to improve the service offered to clients.


PRINCIPAL RESPONSIBILITIES

    Lead and organise work
    Ensure that the team is aligned to overall operations objectives
    To ensure due oversight and controls over the daily / Weekly / Monthly / Quarterly processes covered by the team.
    Ensure adequate number of resources are cross-trained across the various streams to ensure seamless process delivery
    Plan, allocate, assist and review of workload, which is to be achieved by training, motivating and providing a career plan to staff
    Responsible for delivery of all Client Bespoke reporting accurately and within specified timeframes
    Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support
    Play a key role in reviews and checks
    Assist in preparing and implementing Business Continuity Plans
    Review and improve on productivity benchmarks on ongoing basis
    Advise junior staff on resolution of problems
    Manage the performance of employees within the team
    Ensure continued training and staff development, monitoring the performance and development and training of individuals within the team.
    Ensure fair allocation of tasks amongst the team. Ensure appropriate cover is arranged when managing absence.
    To ensure due oversight and controls over the daily processes covered by the team.
    Interact effectively with home country team in resolving exceptions arising out of daily processing and to improve service delivery of Bangalore team.
    Manage and maintain Key Performance Indicators for the functional areas under their control
    Escalate issues to onshore location when appropriate
    Maintain training matrix for the team.
    Strong subject matter expertise/ knowledge of NT business (Custody, GFS, Investment Operations, etc.)
    Demonstrate through examples /evidence strong operations knowledge including secondary review & controls, risks & mitigations.
    Demonstrate through examples/evidence analytical ability, problem solving, day-to-day task management and escalation of issues.
    Work within a team with a strong willingness to assist others when required, building effective relationships with members of other teams


KNOWLEDGE / SKILLS 

Essential

    Strong client services / financial services/ capital markets work experience or equivalent knowledge
    Demonstrate/Exhibit through examples/evidence of strong operations knowledge including secondary review & controls, risks & mitigation
    Demonstrated client servicing capabilities and excellent communication skills.
    Must be resilient to pressure and have the ability to adapt quickly.
    Accuracy and attention to details at all times, and effectively manage deadlines and client expectations.
    Demonstrate/exhibit through examples/evidence excellent written and verbal communication skills, ability to work across functions & BUs, decision making, mentor/coach team members, manage conflict/problem solving and leadership with global teams
    Has understanding of regulation and risk environment as it applies to the team
    Knowledge of the investment management/asset servicing industry, acquired through experience, is critical for this position.
    Possess effective coaching/ training skills.
    Organizational skills are required to manage conflicting priorities and multi-task functions in a fast-paced team environment


Products

    General knowledge of financial products that Institutional clients would typically take from Northern Trust
    
    Financial Markets
    
    General knowledge of financial markets, the institutions that govern them and the major firms that operate in them
    Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC

    IT Systems
    
    Understanding of the functional purpose of each system used in day-to-day processing.
    Understanding of how the data in the various systems is interrelated.

    Organisation
    An understanding of the various departments within Investment management world and how they interact with each other:
o    Front Office
o    Shared service – Income, Corporate Action, Security coding, Cash posting, Technology support etc.,
o    Operations Departments: Confirmations, Settlements, Reconciliation, Data Management.
o    Other Support Functions: Finance, Legal & Compliance.
    

    General desktop applications used:
    MS Office: Excel, Outlook and Word
    Internet Explorer
    
    Desirable

    Eagerness and creative attitude towards improving product offering as well as a desire to identify and implement process efficiencies
    Ability to quickly understand new systems, both in-house and market data provider systems such as Bloomberg highly desirable.

MANDATORY REQUIREMENT

    Years working experience: 4 to 6 years
    Experience in client support is mandatory to be considered for this role.
    Highly flexible : Working in different shifts (6:30PM to 3:30 AM IST)
    Knowledge of capital markets essential with the knowledge of the investment management/asset servicing industry (preferable).

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Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement