TECHNICAL SUPPORT ANALYST

SKILLS / EXPERIENCE:

• 5-7 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
• Team player will be working as part of a global support team, cross training and supporting multiple critical Asset Management Treasury applications.
• Experience in incident management, understanding of ticket workflows and use of escalation.
• Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
• Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
• Individuals who embrace AGILE principles and practices
  • Experience in SCRUM and KANBAN framework
• Experience in XP and DevOps technical practices
  • AWA Codepipeline, Azure DevOps Codepipeline

• Extensive Knowledge of BMC Control-M and IBM Datastage Tools
• Extensive Knowledge of MSSQL and Oracle PL/SQL
• Extensive Knowledge of Unix/Linux Commands and scripting
• Knowledge of Finastra SUMMIT product suites a plus
• Knowledge of TPG Product (The Portfolio Genius) a plus

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

• Gender Equality Index Member, Bloomberg
• Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today.