CAREERS
📁
Human Resources
📅
78698 Requisition #

Join Northern Trust’s Wealth Management Service Excellence’s new team dedicated to partner (i.e., employee) training and change management for key Wealth Management-wide platforms and programs. 

 

This team will support core digital platforms used by our partners and clients, as well as service standards and processes which are fundamental to delivering excellence in service to clients and partners. These include:

  • Partner Workstation (Salesforce) – Wealth Management’s front and mid-office sales and service platform

  • Private Passport – Wealth Management’s client online platform

  • Service Excellence – Practices and standards for service delivery across Wealth Management

  • Partner Onboarding – Resources and training to effectively transition new hires to Wealth Management

 

Members of this team will be responsible for training and change management strategy and execution, collaborating with teams across Wealth Management and the company.

 

We are looking for experienced individuals that consult and execute owning their strategy and seeing it through resulting in:

  • Partner engagement, satisfaction and retention

  • Delivery of consistent Service Excellence

  • New Wealth Management partners being able to quickly deliver a consistent, excellent client experience

 

The team will be comprised of the following:

Senior Consultant, Training

Senior Consultant, Change Management

Consultant, Training

Training, Analyst

 

The Training Analyst supports training program development and administration including the creation and management of online content. 


Qualifications

  • Proficient with Microsoft office suite

  • Administrative experience within a training environment

  • Experience with online training development applications such as Articulate

  • Strong communication, presentation, research and analytical skills

  • Highly flexible, adaptable to change and familiarity with a start-up environment

  • Ability to multi-task and work well under pressure

  • College and university degree and 1+ years relevant experience


Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience, our 18,800 partners serve the world’s most sophisticated clients using leading technology and exceptional service.

 

As a Northern Trust partner, you will be part of a collaborative work culture that provides growth and opportunity along with financial strength and stability.  Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to investing in and actively working to strengthen the communities we serve.  

                     

We recognize the value of a diverse workforce and embrace inclusion and diversity of culture, thought, and experience.

 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies.  

  • “Ranked #1, America’s Best Employers for Diversity” (Forbes Magazine, 2018)

  • “A World's Most Ethical Company” (Ethisphere Institute, 2017 – 4th Consecutive Year)

  • “World’s Most Admired Companies” (Fortune Magazine, 2018 – 12th Consecutive Year)


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

United States, Illinois, Chicago

📁 Human Resources

Requisition #: 78745

United States, Illinois, Chicago

📁 Human Resources

Requisition #: 77735

United States, Illinois, Chicago

📁 Human Resources

Requisition #: 78866

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Equal Employment Opportunity Statements
  • APAC/India EEO Statement
    • APAC/INDIA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • Canada EEO Statement
    • Canada EEO STATEMENT

      Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

  • EMEA EEO Statement
    • EMEA EEO STATEMENT

      It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

  • USA EEO Statement
    • USA EEO STATEMENT

      It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO poster (U.S.)EEO is Law Poster Supplement